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Special Orders | Deliveries | Privacy | Security | Order Processing | Order Cancellation | Order Status | Shipping fees | Returns | Payment Processing | Dispute Resolution | Contact Address | Disclaimer | Terms & Conditions For online orders, please note: tax will be added by default but will not be charged if the order is shipped to a location outside of Texas. The actual shipping charge (from UPS) is what will be charged for items that are shipped; the shopping cart rarely calculates the correct shipping. Our goal is to ship the correct product to the correct address within 1 business day of receipt. Usually, orders received by 11 am CST will go out the same day, otherwise the following day. Special Order Policy We can and will special order almost anything! Over the last 50+ years that we have been in the hardware business we have ordered many unusual and unique items for our customers. Click here to view our special order policy. Delivery Policy Our delivery policy relates to local deliveries. For online purchases, please see our shipping policy or shipping fees. Our Delivery Goals: 1. To save you time and money 2. To make it easier for you purchase from us 3. To extend our store right to your receiving dock Please note that a $6 fuel surcharge has been added to all deliveries that we make with Click here to view our policy for making deliveries. Cox Hardware, Inc. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting CoxHardware.com, you are accepting the practices described in this Privacy Notice.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below: Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Protection of Cox Hardware and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Cox Hardware, Inc., our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. Security We use Verisign for our web security. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. All credit card and personal information is transmitted in ‘secure’ mode. We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor. Order Processing Orders are typically filled and shipped within 24 hours of receipt. Due to stock shortages, some items may be back ordered and ship at a later date. Cox Hardware, Inc. reserves the right to ship partial orders or hold an order for complete shipment at our sole discretion. Prior to back ordering an item or partial shipping an order Cox Hardware, Inc. will either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Order Cancellation Cox Hardware, Inc.'s web site does not offer on-line order cancellation. To cancel an order, please contact our order department at (713) 923-9458 within 24 business hours of placing your order. You may also e-mail your request to sales@coxhardware.com. Order Status To check on the status of your order, please contact our store at (713) 923-9458 during normal business hours. You may also e-mail your request to sales@coxhardware.com. Shipping fees To see our complete shipping policy, click here. Usually, orders received by 11 am CST will go out the same day, otherwise the following day. Shipping fees calculated on our web site are approximate based on information provided by UPS. We cannot confirm the shipping fees until your order enters the shipping process. Despite our best efforts, a small number of orders have incorrect shipping fees. Rest assured, however, that we verify these fees as part of our shipping procedures. If an order's correct shipping fee is lower than the calculated fee, we charge the lower amount and ship you the order. If an order's correct shipping fee is higher than the calculated fee, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Back ordered items shipped separately will be shipped based on the original requested ship method and charged a separate shipping fee. We will contact you for instructions before shipping or cancel your back order. The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Within 30 days of receipt of your shipment (including gifts), you may return any item, for a full refund. If the return is a result of our error, subject to our sole determination, we'll also refund the shipping cost. Items are not returnable if they are in un-sellable or like-new condition, or are missing parts. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
It only takes a few simple steps: 1. Pack the items along with the packing slip (receipt) securely in a box. We recommend you can use the original box the items arrived in. You may use another box if you prefer. 2. Affix the shipping label to the outside of the box. Ship items directly to our store. The store address can be found on our web site or on the original packing slip (receipt). 3. Give the package to your mail carrier. You can use anyone you like, but UPS stops at our store every day. Payment Processing All payments are in advance and by credit card. Your card is charge only for the items that are shipped, plus shipping and handling charges. Rest assured that we do NOT charge your credit card until your order enters the shipping process. Dispute Resolution Disputes regarding privacy or security will be handled by Cox Hardware’s Customer Service. Contact Information Please contact us if you have any questions about our on-line privacy, security, or policies. We may be reached at: Cox Hardware, Inc. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY COX HARDWARE, INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS. COX HARDWARE, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COX HARDWARE, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COX HARDWARE, INC. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM COX HARDWARE, INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. COX HARDWARE, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. Terms and Conditions of Use - Important Legal Notice This site is provided by Cox Hardware, Inc., a
The materials on the website are copyright © 1999-2004 Cox Hardware, INc. All rights reserved. Permission to use, copy and distribute information from the Website is given, subject to the following conditions: The materials may be used for informational and non-commercial purposes only. Any copy of these materials or any portion thereof must include the above copyright notice. Cox Hardware + Lumber may revoke or modify any of the foregoing rights at any time. The information on this website is provided “AS-IS,” and is for informational purposes only. It is provided without warranty of any kind, including any implied warranty or merchantability, fitness for any particular purpose or application. Additionally, Cox Hardware, Inc. makes no representations or warranties whatsoever about any other website that you may choose to access through the Cox Hardware, Inc. website. Links provided by us to such websites are provided solely for your convenience and should not be deemed to imply that Cox Hardware, Inc. endorses those websites or their content. In no event will Cox Hardware + Lumber, it’s employees, agents, or representatives be liable to any party for any direct, indirect, special or other types of consequential damages for use of this website or any other hyperlinked websites including specifically, but not exclusively, any lost profits, business interruption, or loss of data. Any communication or material you transmit to Cox Hardware + Lumber by electronic mail or otherwise, including any data, questions, comments, suggestions or the like are, and will be treated as non-confidential and non-proprietary. Anything you transmit may be used by Cox Hardware + Lumber, it’s associates or partners for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. |
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What Personal Information About Customers Does Cox Hardware Gather?
